Job Summary

To lead the strategic development and end-to-end lifecycle of Payment products & Platform (such as data, voice, SMS, and content add-ons) within True App and other digital channels

Their own vision, roadmap, and performance of topping-related features, ensuring they deliver maximum customer value and revenue impact

This role will bridge business goals with user-centric digital experiences, optimizing topping discoverability, personalization, purchase flows, and post-purchase engagement

Job Responsibilities*

Product Strategy & Roadmap

• Define and maintain the vision, strategy, and roadmap for digital sales in the mobile app.
• ⁠Align roadmap with commercial goals, customer needs, and digital transformation priorities.

Customer Experience & Journey Optimization

• Ensure seamless, intuitive, and engaging customer journeys for browsing, purchasing, and managing digital offers.
• Champion personalization and relevance across user segments.

Feature Delivery & Backlog Management

• Own and prioritize the product backlog, ensuring clear requirements (epics, user stories) aligned with value delivery.
• Work closely with UX/UI, developers, and QA to deliver high-quality features on time.

Cross-functional Collaboration

• Collaborate with marketing, pricing, sales, analytics, customer care, and IT teams to ensure holistic product success.
• Coordinate with network teams to ensure offer feasibility and provisioning alignment.

Compliance & Risk Management

• Ensure digital sale flows comply with regulatory, legal, and data privacy requirements.
• Address fraud, billing issues, or customer complaints proactively.

Qualifications