Job Description
Job Title:
Specialist, Sales & Service Mobile Platform
Posting Start Date:
10/11/2026
Job Description:
Job Summary
Drive the product vision, strategy, roadmap, and end-to-end delivery of digital products and platforms, ensuring alignment with business objectives and user needs.
Collaborates with business stakeholders, IT teams, and cross-functional partners to translate business needs into actionable product requirements, prioritize product backlogs, and ensure successful product delivery.
Drives continuous improvement in product performance, usability, operational efficiency, and business outcomes.
Job Responsibilities*
Product Strategy, Innovation, Vision and Roadmap
- Define and drive product vision, strategy, and roadmap aligned with business objectives, market trends, and evolving user needs
- Conduct market research, analyze industry trends and business insights, and collaborate with stakeholders to identify emerging opportunities and strategic priorities
- Develop a deep understanding of user personas, journeys, pain points, and evolving needs through user research, data analysis, and continuous feedback collection to identify opportunities for product improvement and innovation
Product Discovery, Delivery & Lifecycle ownership
- Critically assess business needs and requirements to uncover root causes, challenge existing assumptions, and recommend solutions that address underlying business problems rather than simply fulfilling requests
- Drive end-to-end business process transformation by challenging conventional ways of working, reimagining business processes, and leveraging simplification, automation, and emerging technologies to redesign user journeys and deliver greater business value and measurable impact
- Drive end-to-end product delivery by proactively addressing risks, issues, and dependencies, ensuring high-quality solutions that meet business requirements, acceptance criteria, and relevant security and compliance standards through effective testing, business validation, and release readiness
Stakeholder Engagement & Cross-Functional Collaboration
- Foster effective collaboration and build strong relationships with business stakeholders and cross-functional teams, including development, design, quality assurance, and other relevant partners, to overcome organizational silos and drive shared product success
- Lead product discussions, gather stakeholder feedback, and align cross-functional teams on product vision, priorities, key decisions, and expected business outcomes
- Constructively challenge and influence stakeholders, negotiate competing priorities, and drive informed decisions that maximize overall business value
Qualifications
- Bachelor's degree or higher in Information Technology, Computer Science, Engineering, Business Administration, or related fields
- Minimum 5–7 years of relevant experience in digital product management, business analysis, enterprise applications, or technology-related roles
- At least 3 years of hands-on experience in product ownership, product management, or similar roles involving end-to-end product development and delivery
- Proven experience in driving product initiatives from discovery and requirements definition through delivery, adoption, and measurable business outcomes
- Experience working with complex business processes, enterprise systems, or integrated digital platforms
- Demonstrated experience in challenging business requirements, identifying improvement opportunities, and translating business problems into effective product solution