Job Summary

Developing and maintaining a structured knowledge management system to support GEO sales operation excellence. Responsible for capturing, organizing, and disseminating operational knowledge, best practices, sales playbooks, and performance insights across GEO field teams and partner ecosystems. Collaborate and resolve issues related to legal matters and operational procedures. with legal , regulation and fraud prevention.  

Job Responsibilities*

1.     Knowledge Capture & Documentation
Collect and document operational knowledge, field insights and sales best practices from GEO teams and partner interactions.
Develop and maintain structured knowledge repositories accessible to field staff, PBHs, and sales leaders and sales staff.
Standardize templates for playbooks, visit reports, onboarding guides, and performance reviews.
Collaborate with Channel Academy and Communication teams to embed knowledge assets into training program including tracking knowledge adoption rates and continuously improve content quality and relevance
2.    Sales Operation Intelligence & Insights
Compile and analyze GEO sales performance data (Gross Adds, RTR productivity, channel coverage) to generate actionable intelligence.
Produce regular dashboards, briefing notes, and performance summaries for senior leaders and field teams.
Support Nano Cluster and Retailer Dashboard data management and interpretation.
3.    Governance & Compliance Coordination 
Coordinate governance and compliance activities to ensure business operations align with company policies, regulatory requirements, and internal control standards.
Monitor, track, and facilitate compliance actions, including audits, risk assessments, corrective action plans, and management reporting.
Collaborate with cross-functional stakeholders to drive policy implementation, governance awareness, process improvement, and regulatory readiness.

Qualifications

 Bachelor’s degree in business administration, Marketing, Economics, Data Analytics, or a related field.
 Minimum 10 years of experience in prepaid retail channel management, knowledge management, sales operations, business intelligence, or related roles.