Partner with business leaders to enhance organizational effectiveness and employee performance through strategic HR business partnering and organization development initiatives. Support talent management, succession planning, workforce planning, employee engagement, and organizational transformation efforts to strengthen workforce capability and achieve business objectives.

ERP Solution Design & Application Development

• Serve as the subject matter expert for the organization's ERP platforms.
• Translate business requirements into end-to-end ERP solutions covering configuration, enhancements, integrations, and reporting.
• Design and oversee applications and interfaces connected to the ERP core, including procurement portals, HR systems, banking interfaces, and data platforms.
• Review functional and technical designs delivered by the vendor team to ensure quality, fitness for purpose, and alignment with standards.

Service Performance & Operational Excellence

• Ensure the stability, availability, performance, and support effectiveness of ERP and related applications.
• Drive continuous service improvement through enhanced processes, tools, and monitoring.
• Lead process improvement and automation initiatives across Finance, HR, Procurement, and Corporate functions to increase productivity and operational efficiency.

Stakeholder & Demand Management

• Partner with business stakeholders to understand their priorities, pain points, and upcoming needs.
• Manage the demand pipeline by assessing requests, estimating effort, setting priorities, and planning delivery.
• Align technology solutions with business objectives, and communicate status, risks, and trade-offs clearly.

People Leadership & Capability Development

• Lead the partner vendor team (TCS), managing performance, delivery quality, and adherence to contractual SLAs.
• Drive capability development, knowledge transfer, and succession planning for key roles.
• Plan resources and capacity to meet business demand.
• Foster team engagement and a culture of ownership and continuous improvement.

Qualification

• Bachelor's degree or higher in Information Technology, Computer Science, Information Systems, Engineering, Business Administration, or related fields.
• Professional certifications in ERP, Project Management, Business Analysis, IT Service Management, or related disciplines are an advantage.

Experience

• 5-8 years of experience in ERP applications, enterprise systems, or business application management.
• Proven experience in ERP solution design, implementation, enhancement, and support.
• Experience managing end-to-end application lifecycle, including requirement gathering, design, testing, deployment, and post-implementation support.
• Experience working with cross-functional stakeholders, particularly Finance, Human Resources, Procurement, and Corporate Functions.
• Experience managing vendors and outsourced service providers, including performance monitoring and SLA management.
• Experience leading process improvement, system enhancement, or automation initiatives.
• Hands-on experience with a large-scale enterprise ERP such as SAP (ECC / S/4HANA), Oracle (EBS / Fusion Cloud), or Microsoft Dynamics (AX / D365). Candidates from any major ERP platform are welcome; SAP S/4HANA or RISE with SAP experience is a plus.

Certification

Skill and Knowledge

• Strong knowledge of enterprise ERP platforms (SAP, Oracle, Microsoft Dynamics) and system integration (interfaces, APIs, middleware).
• Understanding of Finance, HR, Procurement, and Corporate business processes.
• Ability to analyze business requirements and translate them into practical technology solutions.
• Knowledge of application development lifecycle (SDLC), IT service management, and operational support processes.
• Proficiency in stakeholder management, business partnering, and vendor management.
• Strong analytical, problem-solving, planning, and prioritization skills.
• Effective communication, presentation, and influencing skills.
• Ability to lead process improvement, automation, and continuous improvement initiatives.
• Knowledge of project coordination, resource planning, and service delivery management.
• Ability to work collaboratively with cross-functional teams in a dynamic business environment.