Job Summary
IT Systems Software Programming focuses on programming & configuration of IT Systems Software (i.e. software for use in operating/controlling hardware and providing a platform for running internal end user/business applications). The work includes:
Job Responsibilities*
Product Strategy & Roadmap
• Define and maintain the vision, strategy, and roadmap for product & Service in the mobile app.
• Align roadmap with commercial goals, customer needs, and digital transformation priorities.
Customer Experience & Journey Optimization
• Ensure seamless, intuitive, and engaging customer journeys for digital product & Service
• Hands-on experience with emerging technologies related to integrating various legacy system, Cloud system
Feature Delivery & Backlog Management
• Own and prioritize the product backlog, ensuring clear requirements (epics, user stories) aligned with value delivery.
• Work closely with UX/UI, developers, and QA to deliver high-quality features on time.
Cross-functional Collaboration
• Collaborate with marketing, Billing, pricing, sales, analytics, customer care, and IT teams to ensure holistic product success.
• Coordinate with both banking and non-banking partners to integrate payment systems effectively and ensure optimal performance.
Compliance & Risk Management
• Ensure digital service flows comply with regulatory, legal, and data privacy requirements.
• Address fraud, or customer complaints proactively.
Qualifications
Qualification
• Proven experience in mobile application product management or ownership.
• Experience working with cross-functional teams including UX/UI, engineering, QA, and marketing.
• Familiarity with Agile/Scrum methodologies and tools (e.g., Jira, Confluence).
• Experience in launching and scaling mobile apps in consumer markets.
• Candidates with experience working with mobile application products will be given special consideration.
Experience
6-7 years of experience in digital product management or product ownership
Certification
• Certified Product Owner (e.g., CSPO, PSPO) is a strong advantage
• Agile/Scrum certification or training is preferred
Skill and Knowledge
• Strong understanding of mobile platforms (iOS, Android) and app development lifecycle.
• Ability to translate customer needs and business goals into product features.
• Data-driven mindset with experience in using analytics tools (e.g., Firebase, Mixpanel, Google Analytics).
• Excellent communication and stakeholder management skills.
• Strong prioritization, problem-solving, and decision-making abilities.
• Familiarity with A/B testing, user feedback loops, and continuous improvement practices.