Job Description
Job Title:
Head of Service & Retail
Posting Start Date:
01/09/2026
Job Description:
Job Summary
Lead a high-performing Enterprise Sales team to drive revenue growth, strengthen strategic customer relationships, and deliver innovative ICT and digital solutions across key industry sectors. Responsible for sales performance, customer retention, and business expansion while developing talent and ensuring long-term customer success.
Job Responsibilities*
Drive Business Growth
- Achieve revenue, new sales, and profitability targets.
- Develop and execute sector-specific sales strategies.
- Build a strong pipeline of opportunities to sustain business growth.
Lead Strategic Customer Relationships
- Develop trusted relationships with senior customer stakeholders.
- Identify opportunities to expand customer spend and solution adoption.
- Ensure exceptional customer experience and long-term retention.
Lead & Develop the Sales Team
- Coach, inspire, and develop a high-performing sales organization.
- Drive accountability, sales discipline, and execution excellence.
- Foster a collaborative and customer-centric culture.
Partner Across the Organization
- Collaborate with Product, Marketing, Technical, and Operations teams.
- Support solution development and winning customer proposals.
- Champion customer needs across internal stakeholders.
Drive Market Leadership
- Monitor market trends, competitive activity, and customer needs.
- Generate actionable insights to improve sales performance.
- Identify new growth opportunities and emerging business trends.
Qualifications
- Bachelor's degree in Telecommunications Engineering, Information Technology, Business, or related fields.
- Master's degree in Business Administration (MBA) is an advantage.
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Minimum 10 years of experience in B2B sales, enterprise account management, or technology sales.
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Proven experience leading sales teams and managing large enterprise customers.
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Experience within telecommunications, ICT, technology, digital services, cloud, SaaS, or managed services industries is preferred.