Head of Advanced Analytics & Customer Insights Department
Job Requisition ID:
1191
Company:
True Corporation Public Company Limited
Job Summary
Responsible for leading Advanced Analytics & Customer Insights Department to deliver the analytical model, statistical model, recommendation model or machine learning & customer insights analysis to identify business opportunities or resolve business challenges such as up-selling or cross-selling the products for existing customers, credit scoring for financial services, network optimization, customer360 view etc. Work closely with business (such as marketing, sales, product team etc.), data engineer, or BI to shape the data science products and solutions.
Job Responsibilities*
- Develop advanced analytics strategy and technology roadmap.
- Work closely with key stakeholders to identify opportunity to apply AI/ML to optimize business and drive efficiency.
- Develop predictive and recommendation models for personalized marketing campaigns.
- Attract and lead team to generate useful learning and insights from applying advanced analytics & modeling to drive and improve execution performance.
Qualifications
- M.S./Ph.D. in a quantitative field such as mathematics, statistics, data science, computer engineering, or related field
- Experience in solving analytical problems using quantitative approaches.
- Experience in Telecom industry is an advantage.
- Excellent understanding of fundamentals of statistics.
- Strong experimental design and analysis skills.
- Strong machine learning and deep learning techniques.
- Work experience in natural language processing (NLP).
- Ability to manipulate and analyze complex, high-volume, high-dimensionality data from varying sources.
- Ability to communicate complex analysis in a clear, simple, and actionable manner.
- Working knowledge of SQL and relational databases and analysis tool such as Python, R, SAS, SPSS or Matlab.
- Experience analyzing data from 3rd party providers: Google Analytics, Facebook Insights, Adwords etc. is an advantage.
- Good command of English.