Job Summary

Deliver exceptional customer service and drive sales performance in a True Branding shop. Ensure accurate transaction handling, compliance with company standards, and maintain a positive brand image while supporting operational processes

Job Responsibilities*

1. Customer Service Excellence

• Provide professional assistance to customers for inquiries, after-sales service, complaints, and urgent issues.
• Explain complex telecom concepts in simple terms and resolve basic technical problems (e.g., SIM activation, device/promotion inquiries, after-sales handling).

2. Sales & Revenue Generation

• Recommend mobile packages, internet & True Vision plans, and devices based on customer needs.
• Perform up-selling and cross-selling to meet assigned KPIs and sales targets.

3. Product & Service Knowledge

• Maintain up-to-date knowledge of mobile plans, fiber internet & True Vision, promotions, and device contracts.
• Understand policies on contract terms, penalties, and number portability.

4. System & Documentation Management

• Operate front-office systems for activations, price plan changes and after-sales handling.
• Verify customer documents (ID, signatures) and ensure legal compliance in contracts.
• Handle payments accurately via cash, card, QR systems or True App.

5. Inventory & Operational Support

• Check stock accuracy for devices, SIM cards, and accessories.
• Execute daily store opening and closing procedures while ensuring strict compliance with equipment safety standard.

6. Work Under Pressure & Team Collaboration

• Manage high customer traffic during peak periods while maintaining service quality.
• Coordinate with team members to achieve shop targets and ensure smooth shift handovers.

Qualifications

• Bachelor’s degree in any field
• Good personality, clear communication skills.
• Service Mindset
• Ability to work shifts, weekends, and holidays.
• Sales experience with KPI targets
• Basic English communication skills
• Highly accountable for all assigned tasks and deliverable
• Adaptability under Pressure
• Teamwork & Collaboration