Associate, Platform Development & Operation

Job Requisition ID:  744
Company:  True Digital Group Co.,Ltd.

Job Summary

Job Responsibilities*

IT Support:

  • Prepare and configure computers for staff members for online stations.

  • Provide support and resolve issues related to IT systems, including computers, Wi-Fi, and LAN for both office and studio environments.

  • Manage IT office support and oversee IT asset management.

IT Coordination:

  • Act as a liaison between end users and higher-level technical support.

  • Advise on suitable IT equipment and specifications for streaming, video editing, and other high-performance tasks.

  • Troubleshoot user-reported IT issues, including email marketing (Mailchimp) and SMS promotions for events.

IT Procurement:

  • Plan and manage the IT budget (capital expenditure).

  • Purchase new computers, IT equipment, software, and services, as well as renewals and maintenance agreements.

Special Projects:

  • Coordinate the IT network infrastructure for events, such as TGS2023, and liaise with technicians to ensure internet connectivity and support.

Quality Assurance (QA):

  • Develop, execute, and maintain detailed test plans, test cases, and test scripts.

  • Conduct manual and automated testing to ensure software meets quality standards.

  • Identify, document, and track defects, bugs, and issues found during testing.

Qualifications

  • Bachelor’s degree in IT, Computer Science, or a related field.

  • Proven experience in IT support, asset management, and procurement.

  • Strong troubleshooting skills and knowledge of IT systems and networks.

  • Excellent communication skills and ability to interact with non-technical users.

  • Experience in project management and coordinating technical support during events is a plus.